FAQ

Asked. Answered.

Common questions from parents and students. If you don't find your question here, the Medhaverse AI Assistant (bottom-right of every page) can help.

Can't find your question?

Open the Medhaverse Assistant in the bottom-right — it answers questions about the syllabus AND about how the platform works.

Topics

Getting started

+Who can sign up — parent or student?

Parents own the account. You create the account and add your child as a profile inside it. Your child then logs in via the parent account. We do this so you stay in control of billing, grade selection, and progress monitoring.

+Can my child sign up directly?

No. We require a parent or legal guardian to create the account first. This keeps the platform aligned with India's DPDP Act 2023 and best practices around minors and online services.

+How long does signup take?

Around 90 seconds. Parent details, child details, grade and medium selection — and you're inside the chat.

+Is there a free tier?

Yes. You can create a parent account and explore the chat free, with a generous number of AI conversations per month. Paid tiers unlock unlimited chats, paper generation and parent dashboards.

Grades, syllabus and content

+Which grades do you cover?

Grades 6, 7, 8, 9 and 10 of the Maharashtra State Board (SSC). Every grade has AI-generated chapter notes, practice questions and the full tutor chat live today. Grade 6 also has the original Balbharati textbook passages fully indexed; Grades 7, 8, 9 and 10 are being indexed in batches and will roll out over the coming months.

+What's special about 'one grade per academic year'?

Each child profile is locked to one grade for the current academic year. This keeps content age-appropriate and avoids overwhelming younger children with advanced material. At the start of the next academic year, you can update the grade (or upgrade mid-year if your child skips a class).

+Which board / which textbooks?

We use the official Balbharati textbooks published by the Maharashtra State Bureau of Textbook Production. Marathi, English and Semi-English mediums for all subjects; Hindi for language books.

+Do you cover non-Balbharati content?

Not by default — the AI is trained primarily on the Balbharati textbooks and the SSC paper patterns. For general questions outside the syllabus, the AI uses its general knowledge, and tells you when it's doing so.

+What about CBSE or ICSE?

Right now we focus on Maharashtra SSC. CBSE and ICSE are on the roadmap but no committed timeline yet.

The AI assistant

+What can the AI actually do?

Five things, mostly: answer questions grounded in the textbook, generate practice questions by type, run a 'Test Me' mini-test for a chapter, generate full SSC-pattern question papers, and answer general questions outside the syllabus when needed.

+Will the AI make things up?

We work hard to prevent it. The AI is grounded in the actual textbook pages, and it explicitly tells you when it's drawing on general knowledge instead of the indexed content. It won't invent fake section numbers or page references.

+Can the AI answer in Marathi?

Yes — Marathi, English and Hindi. Set your medium during signup and the AI defaults to it. You can switch mid-conversation.

+Does the AI replace a teacher?

No. It's a study companion — best used between classes for practice, doubts, and exam prep. A great teacher is irreplaceable.

Safety & privacy

+Is my child's data safe?

Yes. We store only what we need (name, grade, language) and we don't sell data. Encryption at rest. No third-party trackers in the kid-facing portal. Aligned to India's DPDP Act 2023.

+Can I see what my child is chatting about?

Yes. Parent dashboards show full conversation history for each child profile, organised by subject and date.

+Can I restrict topics?

The kid-facing AI is scoped to the syllabus by default. We're building per-account content filters (off-syllabus, languages, etc.) for the parent dashboard.

+How do I delete my account?

From parent settings → Delete account. We purge all data within 30 days of cancellation. You can export everything (conversation history, progress) before deletion.

Billing & subscription

+What does it cost?

Free tier with limited conversations per month. Paid tiers (priced in INR) unlock unlimited chats, paper generation, progress dashboards and priority AI model. Pricing page will be live before paid launch.

+Can I add multiple children?

Yes. One parent account, multiple child profiles. Each child gets their own grade lock, own chat history and own progress.

+Refund policy?

Cancel anytime. Pro-rated refund within 7 days of purchase, no questions asked.

Got a question we haven't covered?

Email us — we read every message and we'll add common questions to this page.

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